Delivery & Returns

Delivery

For UK Mainland, UK Offshore Islands, Scottish Highlands, Northern Ireland and Republic of Ireland

For UK Mainland, UK Offshore Islands, Scottish Highlands, Northern Ireland and Republic of Ireland shipping is FREE for all orders of £100.00 (ex. VAT) or over. For UK Mainland orders up to £99.99 (ex. VAT) there is a £6.25 (ex. VAT) charge for shipping. For UK Offshore Islands, Scottish Highlands, Northern Ireland and Republic of Ireland orders up to £99.99 (ex. VAT) there is a £12.50 (ex. VAT) charge for shipping. Please see the below shipping rate table:

Region Price (ex. VAT)
UK Mainland £6.25 
UK Offshore Islands
 - Channel Islands
 - Isle of Man
 - Isle of Wight
 - Scottish Islands		 £12.50
Scottish Highlands £12.50
Northern Ireland £12.50
Republic of Ireland £12.50

 

For European Countries

Please see the below shipping rate table:

Region Price (ex. VAT)
Europe, Zone 1
 - Belgium
 - France
 - Germany
 - Luxembourg
 - Netherlands		 £12.50
Europe, Zone 2
 - Austria
 - Denmark
 - Monaco		 £15.00
Europe, Zone 2  (inc. Customs Clearance Fee)
 - Switzerland		 £45.00
Europe, Zone 3
 - Czech Republic
 - Italy
 - Slovak Republic
 - Spain		 £17.50
 Europe, Zone 4
 - Croatia
 - Cyprus
 - Estonia
 - Finland
 - Hungary
 - Malta
 - Poland
 - Portugal
 - Solvenia
 - Sweden		 £20.00 
 Europe, Zone 5
 - Bulgaria
 - Greece
 - Latvia
 - Lithuania
 - Romania
 - Vatican City		 £40.00
Europe, Zone 5  (inc. Customs Clearance Fee)
 - Boznia and Herzegovina
 - Iceland
 - Norway
 - Serbia 		 £60.00 

 

For Non-European Countries

Please place your order in the normal way, we will send you a pro-forma invoice by email to advise the cost of the goods and the additional cost to ship the goods to your location. We will submit the pro-forma invoice with our bank details so that you can make a BACS payment. Please note, Local import duties and taxes are not included in these shipping charges. Upon delivery to the destination country it is the receiver’s responsibility to arrange and pay for any import duties and customs clearance charges that may be levied by the shipping agent and customs authorities.

 

Returns

Your rights to return goods are protected under the EU Distance Selling Directive.

Whilst you are entitled under under the EU Distance Selling Directive to cancel your order and return the goods within 14 days for a full refund, including the cost of delivery, we have elected to extend this to 30 days. In order to arrange this, please contact us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in original packaging and be new and unused.

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